7 ways to make a difference in difficult and demanding situation
(1) Attitude. You either contribute or contaminate. Not matter of can or cannot. It is question of WILL. You cannot contribute synergy from constant discord and fault finding
(2) Understand and communicate.
(3) Healing Ears : listen compassionately, without judgement. Key to transformation and success of team
(4) Positive regard: To receive positive regard, we must give positive regard. We teach people how to treat us. It's incongruous to get someone to respect you if you are not respectful in your attitude and your treatment of them. Ask 'what's going on for you'' not 'why did you do it'. This will raise emotional intelligence.
(5) Turning Me into We. Power of One. Be compassionate. Never use fear based, hurtful and shaming method
(6) Your Expectation. Open mind to new perception and expectation
(7) Kindness. Find a heart connecting visual to manage the heat of any intense moment. Brain research reveals that compassion lights up the frontal lobe of a person's lobe where the mind access solutions. Kindness doesnt solve problem but it allows you to find creative, peaceful and healing solutions.
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